Terms and conditions

We are registered in Great Britain under company number 08443321 and with our registered office at Anthony Russel Ltd, Winghams House, 9 Freeport Office Village, Century Drive, Braintree, Essex, CM77 8YG

Our main trading address is Unit 1, Dawes Farm, Ivy Barn Lane, Margaretting, Essex, CM4 0PX

Our VAT number is 970 6796 73

Email newsletter

If you sign up to our newsletter we may use your email address to send you information about products or services.

You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Disclosure of personal data

We may disclose your personal data:

  • to other companies within our group
  • if we sell our business
  • to agents and service providers
  • in cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website in order to describe our services to prospective partners [artists or other clients] and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

Customer privacy rights

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

Product information

Many of our products are hand made and by their very nature are unique.  Small variations should be expected.  Descriptions and images of products in our shop are examples of pieces.

Right to cancel

All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation 8 of The Distance Selling Regulations.
You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancelation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

  • for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
Notices

All notices you send us must be sent to the contact details on this site [LINK].  We may give notice to you at either the email or postal address you provide to us when making a purchase.  Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter. In providing the the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.

Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.